Last updated: 5 April 2026
These Terms of Service ("Terms") govern your use of the Requesting Reviews platform ("Service"), operated by Requesting Reviews ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.
Requesting Reviews is a reputation management and review request platform that enables businesses to:
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must be at least 18 years old and have the authority to bind your business to these Terms.
You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You must not:
You are solely responsible for ensuring that all messages sent through the Service comply with applicable laws, including obtaining proper consent from recipients. The Service provides compliance tools including opt-in tracking, opt-out handling (STOP keyword processing), sender identification, and sending window restrictions. Failure to comply with messaging regulations may result in immediate suspension of your account.
The Service integrates with third-party platforms including but not limited to:
You must comply with the terms and policies of all connected third-party services. We are not responsible for changes to third-party service availability, pricing, or terms.
Your use of the Service is also governed by our Privacy Policy. You are the data controller for any customer personal data you upload to or process through the Service. You must ensure you have a lawful basis for processing such data and have provided appropriate privacy notices to your customers.
The Service, including all software, designs, and documentation, is owned by us and protected by intellectual property laws. You retain ownership of all content and data you upload to the Service. You grant us a limited licence to process your content solely for the purpose of providing the Service.
Paid features are billed on a subscription basis as described during signup. All fees are non-refundable except where required by law. We may change pricing with 30 days' notice. Messaging costs (SMS, RCS, WhatsApp) are charged based on usage at the rates displayed in the platform or via your connected provider account (BYOK).
You may cancel your account at any time. We may suspend or terminate your access if you violate these Terms, fail to pay fees when due, or if required by law. Upon termination, your data will be retained for 30 days to allow export, after which it will be permanently deleted.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunities, arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim.
The Service is provided "as is" without warranties of any kind, whether express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or that review platforms will process reviews in any particular way. We are not responsible for the actions or policies of third-party review platforms.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. We will notify you of material changes via email or through the platform. Continued use of the Service after changes constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at:
Email: hello@requesting.reviews
Post: Requesting Reviews, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom